Jacek Chmielecki

My motto:

Customer Comes First – Customers Are: END-USERS and PARTNERS Who Pay Our Bills and It’s OUR TEAM Who Makes it Happen.

Welcome in the virtual World and You are meeting here a real person:)

There are three key areas in my career development

• Sales Channel, Sales Manager
• Customer Support Center Manager
• Trainer, Consultant, Public Speaker
• Education
• Get to know me as a person

In all of those roles the most important thing are RESULTS. Results are determining business and personal success.  Have a comfortable sit and enjoy reading- below there are listed selected achievements:

I was leading sales teams in the the biggest companies in the New Technology and E-commerce sector: Cisco Systems, SAP, Microsoft, Juniper, Google. Led teams of direct sales, Telesales (Inbound & Outbound), Channel Sales and Partner Management.
Repeated successes in driving change, challenging status quo, increasing revenue and Customer Satisfaction.

SELECTED ACHIEVEMENTS

• Created and delivered 2 year go-to-market 23% growth strategy for 129 countries: “SMB Sales Coverage” Playbook & “Channel Strategy” Playbook 

• Managed Service Provider, Enterprise, Commercial Partners, Resellers $150+ millions sales channel activities

• Designed and deployed Channel Sales and Development Programs, motivational systems and promotions for Partners and Customers 

• Increased the pipeline of 250% YoY of sales projects managed by my team and increase 200% YoY pipeline brought by the Partners 

• Lead sales actions with the marketing budget of $ 2Mln, 66% budget increased YoY as a result of the high ROI of conducted actions 

• Increased Partners’ satisfaction by outstanding 16-29 p. points depending of type of the channel -the best results in CEE in all four categories 

• Increased by 30% Value Added Partners’ margin by accomplishment of channel restructuring in the region 

• Deployed outbound Inside sales Team who delivered 25% of Commercial SEE (South Eastern Europe) business in the first full year 

• Turned around Commercial Sales with 51% YoY, 63% YoY growth for two years in the row in the region to the level of $30 millions

AWARDS:

★  World wide Best Practice Award – ‘SMB Sales Coverage’ Playbook & ‘Channel Strategy’ Playbook

★  Fastest growing Commercial organisation in EMEA

★  Top Sales Person of the Year

Wondering what can I do for Your organisation?- check it out- give me a CALL

CUSTOMER SUPPORT CENTER MANAGER (SSC/BPO)

Lead  multicultural international teams in IT, Internet,  E-commerce and Fintech sector in such a companies like Cisco Systems, G2A.com, Google. Turned around Customer Support operations with 1 Million interactions annually, 24/7 service and 10 languages, support via E-mail, Phone, Live Chat and Social Media to the Award winning Customer Centers.   

SELECTED ACHIEVEMENTS

• Set and worked against detailed Targets/ KPIs (Key Performance Indicators) e.g. CSAT (97%), SLA, Live Chats/ Phone abandoned rates (below 1%), Productivity, Sales Conversions

• Launched new tools and Programs: Phone Support, Ticket System, Live Chat, Social Media Support, Self Service Hub

• Lead Customer Support distributed organization in 3 locations Poland/Ireland for Google (including BPO managment)

• Achieved 66% of customers’ problems solved in one interaction (FTR) with a response time below 20 minutes

• Setup an effective hiring and motivational processes

• Managed attrition on the level of single digit % in Customer Support

• Lead Customer Satisfaction efforts in EMEA at Google as Chief Happiness Officer

• Deployed outbound Inside sales Team who delivered 25% of Commercial SEE (South Eastern Europe) business in the first full year

• Focused on the right things and actions delivering results- Formulating winning go-to-market strategies e.g.: Beat the competition (2004), Rise to the Challenge (2012), Customer Experience – (2016)

AWARDS:

★ Best Customer Support Team in EMEA- Google Quarter Award

★ International Steve Award: Customer Service Management Team of the Year for their innovative G2A Cross Cultural Customer Experience (2016)

★ International Steve Award: Customer Service and Contact Center Achievement Category, for  Outstanding Customer Service Team (2016)

(Since 2002 the Stevie Award has been conferred for achievement in business to organizations and individuals in more than 60 nations. Those awards has been won against the 2000 nominees around the globe.)

★ Outstanding Customer Service Team from Global Business Excellence Awards 2016

Wondering what can I do for Your organisation?- check it out- give me a CALL

TRAINER, CONSULTANT, PUBLIC SPEAKER

I am Trainer, Public Speaker and Consultant.

Being in business with more than 20 years and acting in the field gives different- practical perspective over the trainers who can explain how to sell but actually question should be asked – if they have been selling themselves, how many people they led, through what kind of business changes they went through. It’s easy to talk about leadership in the classroom in the safe environment, but leading people and dealing with daily challenges with a team of 100 or 150 and few levels of management is a different game.

I have worked with many organisations inside and from outside going through success and failures which allows me to understand the business and make the right decisions and recommendations as a Consultant for the Clients.

SELECTED ACHIEVEMENTS

• Run trainings and lectures for more than 43 000 participants about Leadership, Building an Effective Teams, Team Motivation, Business Presentations, Communications, Managing the Change, Customer Support, Customer Experience, Recruitment and Sales

• Lectured on MBA ALK Business University Studies: Leadership, Business Presentations and Networking

• Trained network of SMB Franchisees across Poland

• Performed on different business events and congresses like: Sales Congress, Start-Up, Leadership, InfoShare, Inspirational Festival and many others

• Shared the stage with prof. Robert Cialdini, generał Roman Polko, Jakub B. Bączek, Mateusz Grzesiak, Jacek Walkiewicz, Marek Skała, Robert Krool, Dariusz Milczarek, Łukasz Jakóbiak, Grzegorz Turniak, Adela Warać, Tomasz Kamel and others for audiences of 1000 people

• Member of Professional Speakers’ Association in Poland (35 members only)

• Consulting a small, medium size and large multi million organisations to drive for results

Wondering how Your team will perform after a training or motivational speech done by me?- check it out- give me CALL

EDUCATION

• MBA, Marketing & Management, Thames Valley University Warsaw/London

• M.Sc. Applied Informatics, De Montfort University, Leicester, UK

• M.Sc. Mechanical Engineering, Technical University of Łódź

• Psychology in Management – Postgraduate Course, Psychology Education Lab, Warsaw

• Marketing and Management – Postgraduate Course, Technical University of Łódź

Additional trainings:

Managing for Results, Leader as an Effective Coach, Recruit & Maintain Best Talents, Target Account Selling, Deal Maker, Sales Explosion, Master NLP, Quantum Leap, Negotiations and 20+ others.

Live Trainings taken in Poland and abroad from the most recognizable coaches and trainers like: Jack Canfield, Anthony Robbins, Tony Gordon, Blair Singer, T.Harv Ecker, JT Foxx, Marcus De Maria, Alex Mandossian and others.

GET TO KNOW ME
AS A PERSON

I know,  You were looking into my business achievements: hard numbers, dollars, percentage, growth etc.  but  behind that  there is a person:). With all emotions and daily live success and challenges. Husband and father of 3 kids, ups those teenengers will not be happy being called kids anymore:)

In a free time I’m sailing, skiing and diving, trying to live healthy live with antioxidants cocktails every day.

I love property investments with ROI, ROE and yield long discussions:) and startup environment mentoring for BusinessLink, Google startup week.

And Finally our lives are not for taking only but giving back as well so I am supporting Ex Amino foundation for kids who has a cancer problem. As charity matters I would be delighted if you support me in those donations:) Feel free to visit http://ExAnimo.pl