My motto:

Customer Comes First – Customers Are: END-USERS and PARTNERS Who Pay Our Bills and It’s OUR TEAM Who Makes it Happen.

Welcome in the virtual World and You are meeting here a real person:)

There are three key areas in my career development

In all of those roles the most important thing are RESULTS. Results are determining business and personal success.  Have a comfortable sit and enjoy reading- below there are listed selected achievements:

SALES
CHANNEL SALES MANAGER

I was leading sales teams in the the biggest companies in the New Technology and E-commerce sector: Cisco Systems, SAP, Microsoft, Juniper, Google. Led teams of direct sales, Telesales (Inbound & Outbound), Channel Sales and Partner Management.
Repeated successes in driving change, challenging status quo, increasing revenue and Customer Satisfaction.


SELECTED ACHIEVEMENTS

  • Created and delivered 2 year go-to-market 23% growth strategy for 129 countries: “SMB Sales Coverage” Playbook & “Channel Strategy” Playbook 
  • Managed Service Provider, Enterprise, Commercial Partners, Resellers $150+ millions sales channel activities
  • Designed and deployed Channel Sales and Development Programs, motivational systems and promotions for Partners and Customers 
  • Increased the pipeline of 250% YoY of sales projects managed by my team and increase 200% YoY pipeline brought by the Partners 
  • Lead sales actions with the marketing budget of $ 2Mln, 66% budget increased YoY as a result of the high ROI of conducted actions 
  • Increased Partners’ satisfaction by outstanding 16-29 p. points depending of type of the channel -the best results in CEE in all four categories 
  • Increased by 30% Value Added Partners’ margin by accomplishment of channel restructuring in the region 
  • Deployed outbound Inside sales Team who delivered 25% of Commercial SEE (South Eastern Europe) business in the first full year 
  • Turned around Commercial Sales with 51% YoY, 63% YoY growth for two years in the row in the region to the level of $30 millions

 

AWARDS:

★  World wide Best Practice Award – ‘SMB Sales Coverage’ Playbook & ‘Channel Strategy’ Playbook

★  Fastest growing Commercial organisation in EMEA

★  Top Sales Person of the Year

 

Wondering what can I do for Your organisation?- check it out- give me a CALL

CUSTOMER SUPPORT CENTER MANAGER (SSC/BPO)

Lead  multicultural international teams in IT, Internet,  E-commerce and Fintech sector in such a companies like Cisco Systems, G2A.com, Google. Turned around Customer Support operations with 1 Million interactions annually, 24/7 service and 10 languages, support via E-mail, Phone, Live Chat and Social Media to the Award winning Customer Centers.   

SELECTED ACHIEVEMENTS

  • Set and worked against detailed Targets/ KPIs (Key Performance Indicators) e.g. CSAT (97%), SLA, Live Chats/ Phone abandoned rates (below 1%), Productivity, Sales Conversions
  • Launched new tools and Programs: Phone Support, Ticket System, Live Chat, Social Media Support, Self Service Hub
  • Lead Customer Support distributed organization in 3 locations Poland/Ireland for Google (including BPO managment)
  • Achieved 66% of customers’ problems solved in one interaction (FTR) with a response time below 20 minutes
  • Setup an effective hiring and motivational processes
  • Managed attrition on the level of single digit % in Customer Support
  • Lead Customer Satisfaction efforts in EMEA at Google as Chief Happiness Officer
  • Deployed outbound Inside sales Team who delivered 25% of Commercial SEE (South Eastern Europe) business in the first full year
  • Focused on the right things and actions delivering results- Formulating winning go-to-market strategies e.g.: Beat the competition (2004), Rise to the Challenge (2012), Customer Experience – (2016)

 

AWARDS:

★ Best Customer Support Team in EMEA- Google Quarter Award

International Steve Award: Customer Service Management Team of the Year for their innovative G2A Cross Cultural Customer Experience (2016)

International Steve Award: Customer Service and Contact Center Achievement Category, for  Outstanding Customer Service Team (2016)

(Since 2002 the Stevie Award has been conferred for achievement in business to organizations and individuals in more than 60 nations. Those awards has been won against the 2000 nominees around the globe.)

★ Outstanding Customer Service Team from Global Business Excellence Awards 2016

 

Wondering what can I do for Your organisation?- check it out- give me a CALL

TRAINER, CONSULTANT, PUBLIC SPEAKER

I am Trainer, Public Speaker and Consultant.

Being in business with more than 20 years and acting in the field gives different- practical perspective over the trainers who can explain how to sell but actually question should be asked – if they have been selling themselves, how many people they led, through what kind of business changes they went through. It’s easy to talk about leadership in the classroom in the safe environment, but leading people and dealing with daily challenges with a team of 100 or 150 and few levels of management is a different game.

I have worked with many organisations inside and from outside going through success and failures which allows me to understand the business and make the right decisions and recommendations as a Consultant for the Clients.

SELECTED ACHIEVEMENTS

  • Run trainings and lectures for more than 43 000 participants about Leadership, Building an Effective Teams, Team Motivation, Business Presentations, Communications, Managing the Change, Customer Support, Customer Experience, Recruitment and Sales
  • Lectured on MBA ALK Business University Studies: Leadership, Business Presentations and Networking
  • Trained network of SMB Franchisees across Poland
  • Performed on different business events and congresses like: Sales Congress, Start-Up, Leadership, InfoShare, Inspirational Festival and many others
  • Shared the stage with prof. Robert Cialdini, generał Roman Polko, Jakub B. Bączek, Mateusz Grzesiak, Jacek Walkiewicz, Marek Skała, Robert Krool, Dariusz Milczarek, Łukasz Jakóbiak, Grzegorz Turniak, Adela Warać, Tomasz Kamel and others for audiences of 1000 people
  • Member of Professional Speakers’ Association in Poland (35 members only)
  • Consulting a small, medium size and large multi million organisations to drive for results

 

Wondering how Your team will perform after a training or motivational speech done by me?- check it out- give me CALL

EDUCATION

  • MBA, Marketing & Management, Thames Valley University Warsaw/London
  • M.Sc. Applied Informatics, De Montfort University, Leicester, UK
  • M.Sc. Mechanical Engineering, Technical University of Łódź
  • Psychology in Management – Postgraduate Course, Psychology Education Lab, Warsaw
  • Marketing and Management – Postgraduate Course, Technical University of Łódź

Additional trainings:

Managing for Results, Leader as an Effective Coach, Recruit & Maintain Best Talents, Target Account Selling, Deal Maker, Sales Explosion, Master NLP, Quantum Leap, Negotiations and 20+ others.

Live Trainings taken in Poland and abroad from the most recognizable coaches and trainers like: Jack Canfield, Anthony Robbins, Tony Gordon, Blair Singer, T.Harv Ecker, JT Foxx, Marcus De Maria, Alex Mandossian and others.

 

GET TO KNOW ME
AS A PERSON

I know,  You were looking into my business achievements: hard numbers, dollars, percentage, growth etc.  but  behind that  there is a person:). With all emotions and daily live success and challenges. Husband and father of 3 kids, ups those teenengers will not be happy being called kids anymore:)

In a free time I’m sailing, skiing and diving, trying to live healthy live with antioxidants cocktails every day.

I love property investments with ROI, ROE and yield long discussions:) and startup environment mentoring for BusinessLink, Google startup week.

And Finally our lives are not for taking only but giving back as well so I am supporting Ex Amino foundation for kids who has a cancer problem. As charity matters I would be delighted if you support me in those donations:) Feel free to visit http://ExAnimo.pl

Damian Winkowski
Conventica

Damian Winkowski

Jacek is a very inspiring person with sales and coaching background. When people need some boost and positive thinking, Jacek is right there. He manage people with energy and he doesn't accept excuses... Read More

Grzegorz Skoczeń
Koordynator w Xvision

Grzegorz Skoczeń

I am very happy that we have met such an expert as Jacek. Before the meeting, we were wondering how to increase sales and grow our business. Xvision is a company acting in the area of new technologies and  ... Read More

Agnieszka Janicka-Maj
Pełnomocnik

Agnieszka Janicka-Maj

Competent, firm, to the point! I had a few on-line meetings with Jack and a serious personal coaching session. The session radically changed my outlook on things that seemed baffling with no solution. Jacek gave me courage...Read More

Jerzy Grześkowiak
BNP Paribas Securities Services

Jerzy Grześkowiak

Jacek Chmielecki's trainings are characterized by dynamism and unconventional approach to the presented content. The instructor is primarily concerned with achieving the professional... Read More

Grzegorz Turniak
Networking expert, mingling maven, speaker,

Grzegorz Turniak

Jacek is a professional with a great international leadership and sales experience. He has knowledge and knows how to share it. I also know him as a fantastic, inspirational speaker and a kind friend Read More

Sylwia Olszewska
Global IS Vendor Manager at ABB

Sylwia Olszewska

I've had a chance to see Jacek's coaching and presentation skills at one of the Personal Branding Conference - "Create Yourself". It was a pleasure to see how Jacek can INFLUENCE and MOTIVATE others... Read More

Michał Wróblewski
CEO/Editor in Chief at GENTmag.pl

Michał Wróblewski

Jacek is extremely charismatic trainer who can bring out of people what is most valuable in them. Great man with a great attitude to life, full of energy, which it shares with others. I would recommend... Read More

Michał Zwierz
Personal Branding Coach Grand Brand

Michał Zwierz

Master of focusing people's attention. Concentrated on delivering real value and techniques that will accelerate life of his students and audience. If You are looking for a trainer that will elevate You and Your... Read More

Ewelina Ciach
Accenture Business & Application Integration Analyst

Ewelina Ciach

Jacek is a Professional Business Trainer and Speaker. I had pleasure to participate in his Training on Recruiting and Motivating Employees and Teams. Not only he is... Read More

Tomasz Starzec
APC Country Manager (Manager Jacka)

Tomasz Starzec

Jacek obviously has gone a long way forward since we worked together in APC, but we still stay in touch so I still can credibly recommend Jacek as a hardworking, result oriented individual who invests... Read More

Gregory Lynch, JD.
Senior Director, Corporate Legal Cisco

Gregory Lynch, JD.

Jacek is detailed oriented and a very fast learner. He innovates and manages to the success for his team. Jacek is passionate about his work and is always looking for improvement and process evolution. Read More

Gilles NEMBE
CISCO Director of Sales, Business Development, Operations

Gilles NEMBE

I had the pleasure of working with Jacek in the Cisco Emerging Markets.At that time, as part of the Commercial team, Jacek designed, then deployed a set of best practices on how to best invest... Read More

Arnold Sagi
Key Account Manager, Adriatics at ZyXEL

Arnold Sagi

While working with Jacek (and reporting directly to him), I have found him to be of a great support for both, my individual performance and team’ performance. He was always ready to see things from... Read More

Piotr Kordialik
SSP Cloud Infrastructure at Microsoft Sp. z o.o.

Piotr Kordialik

Jacek is a very experienced Manager in IT Industry. He was very focused on people development in his group. Jacek is also very passionate about his contribution in organisation success and I can surely recommend him. Read More

Bill Szmyd
Director of Marketing Cisco Systems Inc

Bill Szmyd

I saw Jacek work in a role across the globe that demanded a lot of time, energy, interaction with people and critical thinking. He was thought of as a critical "go-to" member of the team when we needed resources  ... Read More

Bogdan Constantinescu
General Manager at CISCO Romania

Bogdan Constantinescu

I've worked with Jacek for 4 years during his tenure as Channels Manager for SE Europe in Cisco. Jacek is a very proactive manager, with a very realistic and pragmatic approach. Always ready to support and help Read More

Igor Sikorski
Unified Communications Business Development Manager, CEE at Microsoft

Igor Sikorski

Jacek is top professional in area of IT Channels. I had a pleasure to work with him at CIsco in CEE region for over 3 years. Before that we have worked together at Cisco ... Read More

Jozek Gruskovnjak
General Manager, South-East Europe Cisco Systems

Jozek Gruskovnjak

Jacek has been working on my leadership team for South-East Europe and has delivered outstanding business results during his tenure, both in terms of revenue growth and increased... Read More

Peter Kadlec
American Cyhamber of Commerce in Bulgaria

Peter Kadlec

Jacek is very experienced channel manager. His area of expertise is for EE and CIS, but his fundamental knowledge will allow him to take any position worldwide in commercial and channel sectors. Read More

Maciej Pogorzelski
Channel Sales Manager at CISCO

Maciej Pogorzelski

We worked together for a long time. I always felt like a member of a team,managed by Jacek. Always focused on the goal, business-oriented but in a friendly manner, open-minded and actively helping... Read More

Richard Hrabovsky
CEO at exe, a.s.

Richard Hrabovsky

Jacek is highly professional and result driven business leader. He is very quick in understanding the situation and his solutions are effective and result oriented. He has very structured approach and is excellent in communication. Read More

Agnieszka Damaziak
Senior Enterprise Account Manager at SAP

Agnieszka Damaziak

Jacek did a good job establishing and leading a channel sales team covering the CEE region, was creative in bringing and managing several new initiatives and improvements. Jacek is also deal-oriented manager ... Read More

Peter Kadlec
Account Executive Expert (Large Enterprise –Public Sector) at SAP Slovensko s.r.o.

Peter Kadlec

It has always been a pleasure to work with Jacek. I was always impressed by his professional management and knowledge. He is very smart, creative, responsible, innovative and supportive. Read More

Aleksandra Bartoś
Transaction Partners Lead, Microsoft

Aleksandra Bartoś

Jacek is highly responsible, sensitive, open and people-oriented manager, who values teamwork, open cooperation and creates an environment for creative ideas and fruitful brainstorming. Read More

Joanna Jochimczyk
Google HR Business Partner CEE

Joanna Jochimczyk

I had a pleasure to work with Jacek, reporting to him directly as a Team Lead, in his role of Head of DACH SMB Services at Google. During that time, Jacek managed the DACH team to become the best performing team in EMEA. Read More

Magda Wust
Program Manager, Global Strategy and Operations, gTech at Google

Magda Wust

I used to work with Jacek in the AdOps Operations team at Google and I'd definitely recommend working with him as he showed a high level of his management and coaching skills. Seeing the big picture... Read More

Karolina Pulka
Google Online media account associate / Part of Jacek’s Team

Karolina Pulka

Pracowałam z Jackiem w zespole AdOps Operations w firmie Google i zdecydowanie polecam współpracę z nim, jako liderem z wysokim poziomem umiejętności prowadzenia zespołu i coachingu. Read More

Michael C. Fritz
Sales manager at Juniper

Michael C. Fritz

Jacek is heading the regional team with passion and dedication and i am reporting directly to him. I value his coaching approach and i believe that all members of the team, even though personalities are different, are profiting from that. Read More

Konstantin Sidorov
Member Board of Directors at Channel Mechanics

Konstantin Sidorov

I know Jacek as very professional manager with global experience and vision. Read More

Penny Jones
EMEA MDF Investment Manager at Juniper

Penny Jones

I have worked with Jacek since he headed up the channel organisation for Russia, CEE, Turkey and Israel, at Juniper Networks. During the two year's I have worked with him Jacek has been responsible for growing revenue... Read More

Emin Kursun
General Manager at Neteks

Emin Kursun

  Jacek is a very talented business manager who understands fundamental of channel business very well in IT.  Read More

Duygu Caglar
Sr.Channel Manager at Juniper Networks

Duygu Caglar

Jacek is full of joy and motivation, details matter for him, he also gives importance to his personal development , he is a life time learner. I value his words and give importance to his coaching style. He is heading the regional.. Read More

Karolina Kirylowicz-Rozek
GoogleManager, gTech Ads - Performance

Karolina Kirylowicz-Rozek

I am working with Jacek in DACH SMB services at Google reporting to him as Team Manager - he is the head of DACH cluster. It has been a pleasure to work with him. Jacek is very organized and oriented on delivery of results... Read More

Sherri Goodrum
Partner Advocate / Channel Partner Enablement at Juniper

Sherri Goodrum

Jacek has a proven track record as Director of RESE Russia, CEE, Israel & Turkey region at Juniper for networking and security products and cloud. He earned my respect and had a stellar reputation... Read More

Christopher Knoerr
SAP Vice President, Head of Sales, SAP Customer Engagement & Commerce (CRM, Marketing, B2B/B2C Commerce) at SAP

Christopher Knoerr

I had the pleasure to work with Jacek while he was managing the Indirect Channel in Central Europe (Eastern Europe) for SAP. Read More

Ralph McGaw
Senior Quality Manager w G2A.com

Ralph McGaw

Jack's a uniquely talented and perceptive leader who can transform a business and achieve efficiency others may think impossible. I report directly to Jack in his role as Head of Global Support, managing a highly diverse... Read More

Andrzej Moskalik
Director of Client Services Department / Member of the Board at BCC

Andrzej Moskalik

I have had occasion to co work with Jacek about a year. This cooperation was really valuable for me. The great value in cooperation with Jacek is open and fair communication. Read More